Reservations
How do I place an order?
Reservation requests can be made right through our website. After your request is placed, we will contact you to confirm all information and obtain any additional details we may need to ensure the highest level of customer service. You may also place your order by calling us at
(702)343-7933.
How far in advance do I need to place my order?
To ensure availability, we suggest that you place your order as soon as your travel plans are confirmed. We understand that sometimes plans cannot be made until the last minute, so we will do our best to accommodate your schedule and needs.
Can I rent the items for more than a week?
Yes, items can be rented daily, weekly or monthly. Weekly rates are based on 7 days, including the day of delivery and the day of pick-up. For example, Sunday-Saturday is one week. For stays longer than two weeks, please contact us for pricing.
What forms of payment do you accept?
We accept Visa, Master Card, American Express or cash for all orders. Credit card orders are not processed until within 48 hours of delivery. Cash orders are expected to be paid in full at the time of delivery, but we also require a valid credit card to hold your order at the time of reservation. If you plan to pay with cash, please specify when you order, other wise the credit card used to hold the reservation will be billed within 48 hours of delivery. If other arrangements need to be made, please contact us and we will try to accommodate you.
Okay, I placed my reservation request, now what?
We will contact you shortly after placing your reservation request to confirm the details you have submitted and obtain any additional information needed. We will contact you again 1-2 days prior to your delivery date for final confirmation. You can reach us if you have any questions or need to make any changes at (702)343-7933.
Delivery
What are your hours and prices for delivery?
We strive to accommodate your travel needs and therefore offer delivery and pick-up 7 days a week. Delivery/Returns outside of 9am-6pm will be charged an additional $15. If you order the same day that delivery is needed an extra $15 is charged. Delivery is included with most orders of $100 or more. For orders under $100 a one-time delivery/return fee of $25 will be added. Please add $20 for full-size crib and toddler bed delivery to hotels and resorts, regardless of order minimum.
Can I pick my items up?
Pick up is available (except for full-size cribs) by appointment at no additional cost at our location in North Las Vegas. Our cross streets are Camino Al Dorado and Centennial (We are just south of the Aliante Station Hotel and Casino).
What if I am staying in a hotel or timeshare hotel?
Hotel and timeshare hotel stays require a 2 day minimum rental and delivery is included with all orders of $100 or more. If your order is less than $100, a one-time $25 delivery/return fee will be added. All items will be left with your hotel bell/concierge desk and must be returned clearly marked with our name to the bell/concierge desk upon checkout or scheduled return day. If the bell desk gives you a claim ticket, please hang on to it. In the event that the bell desk can not locate an item for our pick up, we will contact you to get the ticket number. Full size cribs may not be left with the bell/concierge desk or left in your room, pick up must be complete PRIOR to your checkout. Please add $20 for full-size crib and toddler bed delivery to hotels and resorts, regardless of order minimum.
What if I need things delivered to a residence?
No minimum length is required. Delivery, assembly, disassembly and return is included for residences (homes and apartments) within the valley, based on a minimum $100 order. If your order is less than $100, a one-time delivery/return fee of $25 will be added.
Do you deliver to the airport or airport rent-a-car center?
Yes, we can deliver your items to the McCarran International Airport or to the rent-a-car center. Please provide your flight number and car rental agency for delivery to these locations. We can monitor your flight and adjust our delivery times accordingly. When returning items to us at the airport or rent-a-car center please be prompt. Please remember when choosing a return time for your reservation that this is the time that we will meet you to gather our gear- your return time should NOT be your return flight time. Delivery to the airport or rent-a-car center alone is included for all orders $100 or more. If your order is less than $100, your delivery fee will be $25. There is a $25 charge to deliver to the airport plus one other location. For example, if you would like your car seat delivered to the airport but your high chair, pack-n-play and toys delivered to your hotel, a one time $25 fee will be assessed.
Will I receive the exact item shown?
Las Vegas Baby Equipment Rentals carries only top quality products for rent from highly respected manufacturers, including Peg Perego, Britax, Graco and more. Unless the manufacturer and/or model is specified, you will receive of like kind and quality of the item pictured (although exact colors and patterns may vary). It is nice to know what you are getting when you order!
Is set-up included with my order?
Crib assembly and disassembly is included with all deliveries of full-size cribs. We also set-up any other items that you may need assistance with. Car seats will not be installed by our staff, due to liability. Please request manuals for any items you may not be familiar with.
Safety
Do you install car seats?
We can not install car seats. We can provide you with a manual or you can check for local car seat
installers.
Is the baby equipment safe and clean?
Safety is our number one concern. Las Vegas Baby Equipment Rentals seeks out Juvenile Product Manufacturer Association (JPMA) certified products. We register every product with the manufacturer and are kept notified of all equipment recalls. All rental items are washed, sanitized and inspected for safety after each rental. We are also proud members of the Baby Travel Pros association and adhere to their best practice guidelines.
In what condition should the rental items be returned?
It is our expectation that the products will have normal wear and tear for the amount of time renting the product. However, excessive wear and/or tear will subject the renter up to 50% of purchased value of the product. In cases where the product is damaged beyond repair the full replacement value of the product will be for the account of the renter and will be debited to the credit card on file. A $25 charge will be assessed for each item returned excessively dirty and will be debited to the credit card on file.
Are you insured?
Yes! Insurance in difficult to obtain and many baby equipment rental companies do not carry it. We are proud to say that we take our business seriously and maintain proper licensing and go the extra step by carrying liability insurance.
Cancellations and Refunds
What is your cancellation policy?
Cancellations made outside of 48 hours of the scheduled delivery day will incur no charges. Cancellations made within 48 hours of the scheduled delivery are subject to a charge equal to 50% of the order.
What is your refund policy?
Refunds for early termination of rentals will be prorated 50% of the remaining unused rental term, minus the delivery fee and actual term used. If at any point you are not satisfied with an item, please contact us as soon as possible and we will work quickly to resolve the problem.
Still have questions?
Contact us directly at (702)343-7933 or send your inquiry to: Raquel@LasVegasBabyEquipmentRentals.com
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